Excellent travel agency. I strongly recommend it! Came to Vietnam as a family of four people, Rose organized a vast part of our trip, with excellent service and good prices. In addition to the transportation services she organized, which included a dedicated person leading us through the entire way, she also arranged for us a lot of services that we didn't think about, like scheduling comfortable timing for the bus from Sapa to Hanoi, free bicycles rental in Tam Coc, helped us with local sim cards and many others things.
We received excellent support with any changes we needed along the way and Rose was available for any questions and with a high level of service.
DEFINITELY a 5+ Travel Agency!